How "up to date" are your products? The products we sell are always the newest and latest updates. We update our site with the latest products as they become available from the manufacturer. Back to Top
What about shipping costs? Shipping costs are based on the costs charged to us by the manufacturer (shipping & handling) to deliver the product directly to you from their warehouse. All products are shipped via UPS Ground or UPS Worldwide. Back to Top
When should I expect delivery? Virtually all our products leave the warehouse by the second business day after you order; many times it's faster than that. During heavy shopping seasons, it may take up to three days to leave the warehouse. After the product leaves the warehouse, standard UPS Ground and UPS Worldwide shipping times apply, which, depending on your location and the volume being handled by UPS at the time, is from three to seven business days within the USA, longer for international shipments. Back to Top
What about overnight delivery? Overnight and second and third day shipping is available for an additional shipping charge. Please bear in mind that it may take a day or two for the manufacturer to ship the products from the warehouse in the first place. Please email us at sales@eleatherandlace.com with questions about shipping options.
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What if I need warranty service? All of our suppliers hold to the strictest standards of quality control, and all of our products are fully warranted by the manufacturer. If by chance you receive a product which is defective, the manufacturer's warranty information and service address will be clearly marked on or in the package you receive. If your product is damaged in shipping, the issue can quickly be resolved by notifying UPS. If you ever have questions not answered by the manufacturer or by UPS, please contact us at sales@eleatherandlace.com. Back to Top
What if I want to return something? Our products are top quality name brand merchandise, but we understand that sometimes you just aren't happy with something you purchase, whether in a physical store or online. You can return any item for any reason for a refund within 10 days of receipt. Returns must be in salable condition, with ALL original materials and packing. We must charge a 25% restocking fee (since the manufacturers charge us this fee), and the customer is responsible for return shipping. (Please note...we do NOT resell returned merchandise here on our web site). Simply email us at sales@eleatherandlace.com. Back to Top
How safe is my credit card information? When you buy from The Leather & Lace, your credit card purchase is processed in real time through the First Bank of Beverly Hills, by secure eCommerce servers run by Yahoo.com. Then your order is encrypted with PGP before being sent to Leather & Lace. Your card couldn't be safer! Back to Top
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